I had written a whole section on Putin's rule and the courage of the Ukrainian people. But then suddenly it deleted itself. Or did it? Paranoia;)
There is no doubt that on top of the present energy & transport issues we were going thru, and Putin's attack on Ukraine will have long lasting financial repercussions all across the world for many years to come.
In re caviar industry, Russia is a big player. Blocking export of Russian Caviar will put more pressure on production elsewhere. With the growing demand, prices are set to rise. With th extra costs for production & transport we see that prices are set to rise with at least 20-25%, maybe more It has started gradually, but will really hit around September and continue to rise up until December. Where demand is always highest. when you purchase 200-300 kg, a rise of £100-£150 per kg is fairly noticeable. And that's not worst case scenario.
We have therefore put all our efforts in to secure deliveries until October 2022 which then should see us into the end of December.
We are hoping that many of our regular customer's would like to secure their Caviar supply for the rest of the year. We have come up with 3 options to do so.
The first 2 are a subscription or a pre-order option. Where you pay thru the year wot a small up front payment.
The 3rd option is an investment option. 9 month investment and a 10% return.
The subscription offer is over a 6/12monh subscription, with 20% off, plus the 6th/12th delivery is free.
The pre-order option lets you order any quantity from 250 gr. up-to several kg.
The pre-order option gives a 20-35% discount. This helps us get an idea of future needs on top of the usual online sales. the pre-order & Subscription offers are valid until the end of March.. At present we can guarantee that listed prices will be upheld for at least 3 months, and any changes will give the customer the right to cancel before any price rise takes affect. And to be honest, any agreement can always be cancelled from month to month.
I believe we are one of the few companies that actually let the customers influence the price of the product they purchase.
When we do get some great offers or find some great deals we always pass the savings on to the customers. Hence why we aren't millionaires...lol.
We hope that the reason we have such an amazingly high customer return rate is down to a number of things. Hopefully it's:
>our "real customer service". That we do actually care and will make an effort to ensure your satisfied
>Our low percentage of returns/refunds. I/when we do make a mistake that we make it up to the customer.
>but when we do get a complaint ,we will correct it quickly and to the customers satisfaction.
>That we as much as possible ensure that our packaging is kind to the environment, and can be recycled (at present we are at 85%).
>That we reuse as mush of the incoming packaging as possible, or that it gets disposed of in an environmentally friendly way.
>That we reduce our use of plastics and other environmentally damaging materials in the business as much as possible.
>avoid unnecessary use of paper when possible. We have cut the use of print out's with 75% over the last 2 yeas.
>That we support 3 worthwhile charities every month ( We support WWF, RSPCA, (Royal Society for the prevention of cruelty to Animals). and Centrepoint ( Supporting homeless young people).
We hope that this will give an insight into our values and that you think we will give us a chance by placing an order with us.
Caviar Classic London/Europe. ards